BSBXCM401
Apply communication strategies in the workplace
This unit describes the skills and knowledge required to facilitate and apply communication strategies in the workplace for a range of internal and external stakeholders.
4-6 weeks typical
Time to Complete
3
Performance Elements
4
Assessment Methods
Core
Unit Type
1Identify communication requirements
Performance Criteria
- ✓Analyse audience and purpose
- ✓Select appropriate communication methods
- ✓Consider cultural and diversity factors
- ✓Plan communication timing and frequency
2Facilitate workplace communication
Performance Criteria
- ✓Lead effective meetings
- ✓Present information clearly
- ✓Use active listening techniques
- ✓Adapt style for different audiences
3Review communication effectiveness
Performance Criteria
- ✓Gather feedback on communications
- ✓Identify areas for improvement
- ✓Adjust strategies based on outcomes
- ✓Document lessons learned
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